Refund policy

At Veloura, customer satisfaction is our priority.

Returns

We accept returns within 7 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Refunds

Once your returned item is inspected and approved, your refund will be processed within 5–7 business days using the original payment method or as agreed.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team. We're always happy to help.